Everyone has stories about the DMV. I have plenty too, but it seems over the last couple of years I’ve fallen victim to their poor “customer” information management. Please, if there’s someone with influence over the DMV, get them to hire a consulting firm to help them get organized. They have all the resources necessary to perform their job efficiently, but things are so out of whack on the back end that they continually drop the ball - aiding to their bad reputation.
What keeps happening to me is that they have policies about when events take place that causes problems for them and us, their customers.
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